1. Introduction
GoodSam Background Checks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our forms.
2. Information We Collect
We collect information that you voluntarily provide when using our booking and contact forms, including:
- Personal identifiers: First name, last name, email address, phone number
- Business information: Business name, number of persons (for group bookings)
- Service details: Service type, preferred date and time, additional notes
- Consent records: Your SMS communication preferences (transactional and marketing consent choices)
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your fingerprinting appointments
- Respond to your inquiries and provide customer support
- Send transactional SMS messages (appointment reminders, booking confirmations, background check status updates) — only if you have opted in
- Send promotional or marketing SMS messages — only if you have separately opted in
- Improve our services and website experience
4. Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar tracking technologies to improve website performance, analyze traffic, and enhance user experience. These technologies may collect information such as browser type, device information, pages visited, and time spent on the site. Users may disable cookies through their browser settings, though some features of the website may not function properly.
4. SMS / Text Messaging Policy
Providing your phone number alone does not constitute consent to receive SMS messages. SMS consent is collected explicitly through checkboxes on our forms and is entirely optional.
Transactional messages include appointment reminders, booking confirmations, and background check status notifications.
Marketing messages include promotional offers and service announcements. Marketing consent is always separate from transactional consent and is never required to complete a booking or use our services.
Message frequency may vary. Standard message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.
SMS consent is not a condition of purchase, booking, or service.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- SMS service providers: We use third-party messaging platforms to deliver SMS messages. These providers process your phone number and message content solely for delivery purposes and are contractually prohibited from using your data for other purposes.
- Legal requirements: When required by law, regulation, or legal process
- Business operations: With service providers who assist in operating our business (e.g., CRM, scheduling tools) under strict confidentiality agreements
Your SMS consent data is never shared with or sold to third parties for their marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Form submissions are transmitted over encrypted connections (HTTPS), and access to personal data is restricted to authorized personnel only.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw SMS consent at any time by replying STOP or contacting us directly
- Opt out of marketing communications at any time
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
GoodSam Background Checks
Email: [email protected]
Phone: (614) 500-4408
Address: 3409 E. Main Street, Columbus, OH 43213